Refund policy

At Artegalata, each piece is individually handcrafted with care and dedication, making every item a unique work of art. Due to the bespoke nature of our ceramics, we have the following refund policy:

•  All Sales Are Final: Because each ceramic piece is handmade and one-of-a-kind, we do not offer refunds or exchanges for change of mind, sizing issues, or personal preference. Please review all product details, including dimensions, colors, and descriptions, before making your purchase.

•  Damaged or Defective Items: We take great care to ensure your order is packaged securely. In the rare event that your item arrives damaged or has a manufacturing defect, please contact us within 24 hours of receiving your order with photos of the damage. We will work with you to resolve the issue, which may include:

•  Filing a claim with the shipping carrier for damages caused during transit (we’ll provide necessary documentation).

•  Offering a repair, if feasible, for minor defects.

•  Providing store credit or an exchange for a similar item, subject to availability.

•  Order Cancellations: If you want to cancel your order, please contact us as soon as possible to request a cancellation. Once an item is in the final stages of production or has been shipped, cancellations are not possible.

•  Custom Orders: Custom or made-to-order ceramics are non-refunded and non-returnable. We will confirm all details with you before starting production to ensure your vision is met.

•  How to Contact Us: If you have any issues with your order, please reach out to us at artegalatastudio@gmail.com. Include your order number and a detailed description of the issue, along with any relevant photos.

We strive to ensure every customer is delighted with their handmade ceramic piece. Thank you for supporting our small business and valuing the artistry behind each creation.